Refund policy

This policy explains the return method, eligibility rules, costs, exchange process, and refund timeline for Qelvora Tech orders.

Effective date: November 12, 2026

All sales through qelvoratech.com are made by QELVORA ELECTRONICS LLC, operating under the Qelvora Tech store name.

Fourteen Business Day Request Period

A customer may ask to return an item during the 14-business-day period following confirmed delivery. The carrier's delivered scan is used as the delivery date. Saturdays, Sundays, and United States federal holidays are not counted as business days.

Returns for Any Permitted Reason

The return option applies to eligible products that are unwanted, no longer needed, unsuitable, damaged, defective, incomplete, or incorrect. A customer does not lose the return option merely because the product is not defective, provided the eligibility requirements below are met.

Condition of Returned Merchandise

The item must be returned in substantially the condition received, allowing for reasonable examination.

All included parts, accessories, manuals, cables, labels, and packaging should be returned when available.

The item must not show damage caused by misuse, unauthorized alteration, neglect, or improper installation after delivery.

The customer must provide an order number or other information that allows the purchase to be located.

Any product-specific exception that is legally permitted will be disclosed clearly on the relevant product page before checkout. Mandatory rights for defective or misdescribed products remain unaffected.

Requesting Authorization

Email customer service before sending merchandise. Include the order number, the item being returned, and a brief reason. For damaged, defective, incomplete, or incorrect items, include clear photographs when reasonably possible.

Return support email: support@qelvoratech.com

Return support telephone: +1 321 720 7606

After approval, we send written return instructions and a prepaid shipping label. Merchandise should not be mailed before authorization because an unauthorized package may not be identifiable or may be routed incorrectly.

Return Destination

The shipping origin and return destination are the company's registered business address shown below. Customers must still contact us first so that we can issue the prepaid label and record the return.

56 Wet Drive

Jenkins, KY 41537

United States

Fees Paid by Qelvora Tech

QELVORA ELECTRONICS LLC pays the reasonable shipping costs for every approved return or exchange. We do not charge an approved-return fee, restocking fee, inspection fee, or exchange shipping fee. The prepaid label must be used unless customer service approves another method in writing.

Damaged Defective Incomplete or Incorrect Orders

Notify us promptly after discovery. We will review the order and, as appropriate, arrange a replacement, an exchange, or a refund without additional charge. Keep the product and packaging until we confirm whether return shipment is required.

Exchange Procedure

Request an exchange within the same 14-business-day period. If the requested replacement is available, we provide the return label and send the approved replacement without an exchange shipping charge. If it is unavailable, we offer a refund rather than an undisclosed substitute.

Refund Review and Issuance

We review the returned merchandise after it arrives at our return location. An approved refund is issued to the original payment method within 3 business days after receipt of the returned goods. The prepaid label cost and standard outbound shipping are not deducted.

A bank, card issuer, or payment service may need additional time to post the credit. That financial-institution posting period begins after our refund is issued and is not part of our 3-business-day processing period.

Cancellations Before Shipment

Contact us immediately to request a cancellation or address change. We will attempt to stop fulfillment before carrier acceptance, but cannot promise a change after dispatch. A cancelled, unshipped order is refunded in full. A shipped order is handled under this return process.

Contact Hours

Customer service is available Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time. Messages received outside those hours are taken up on the next business day.