FAQ

Quick answers about the company, checkout, delivery, returns, refunds, and customer support.

Who is the seller?

The seller is QELVORA ELECTRONICS LLC. Qelvora Tech is the company's online storefront and retail brand, not a separate legal entity.

Where can an order be delivered?

We deliver only to valid physical addresses in the contiguous United States. Alaska, Hawaii, United States territories, APO and FPO addresses, and international destinations are not currently served.

Is standard shipping free?

Yes. Standard shipping is free for every accepted order in the service area, with no minimum order value.

What is the normal delivery time?

Normal total delivery is estimated at 3 to 5 business days from the applicable processing date. Handling is usually 0 to 1 business day and carrier movement is usually 2 to 4 business days.

What happens after the daily cutoff?

The daily cutoff is 6:00 p.m. Eastern Time. An order placed later, during a weekend, or on a federal holiday begins processing on the next business day.

How is tracking provided?

We email tracking when the package is dispatched. The carrier may need up to 24 hours to display the first scan.

Can an order be changed or cancelled?

Contact us immediately. We will try to make the change before dispatch, but cannot guarantee cancellation or redirection after carrier acceptance.

How long do I have to request a return?

A return request must be made within 14 business days after the carrier confirms delivery.

Are unwanted items eligible?

An eligible item may be returned within the stated period even when it is not defective, provided it meets the condition requirements.

Who pays the return cost?

QELVORA ELECTRONICS LLC pays the reasonable shipping cost of every approved return and exchange and supplies a prepaid label.

Is there a restocking fee?

No. We do not charge a restocking fee for an approved return.

Where do I send a return?

Contact support@qelvoratech.com first. We provide the label and instructions for the registered return location at 56 Wet Drive, Jenkins, KY 41537, United States.

When is an approved refund issued?

We issue it within 3 business days after the returned goods reach our return location. The payment provider may require extra posting time.

What if an item arrives damaged or wrong?

Keep the item and packaging and contact us promptly with the order number and photographs. We arrange an appropriate replacement, exchange, or refund at no added cost.

What if the package is marked delivered but missing?

Check the delivery location, household members, building staff, neighbors where appropriate, and carrier notices. Then contact us so we can review the tracking and carrier options.

What payment methods are available?

The methods available for the order are displayed at checkout and processed through Shopify or another authorized payment provider.

When is customer service open?

Customer service is available Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time. After-hours requests enter the next business day's queue.